Support

Email support@pearlping.com. Use the address on your Pearl Ping account so we can find it.

We can help with

Sign-in, email confirmation, and password reset
Plans, invoices, upgrades, and cancellation
The Chrome extension and sending allowances
Whether a message is sent, failed, or still unconfirmed
Deleting your account and app data

Amazon handles

Amazon account access, Creator Connections eligibility, and Amazon’s own messaging rules stay with Amazon. Pearl Ping cannot reset an Amazon password or undo a message Amazon already accepted.

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